Juicer program is about letting user make money by charging our scooters. I'm the only designer in Juicer team from beginning (we launched the MVP on March 3th). Currently, 3k+ juicers approximately charge more than 80% of our total scooter fleet all over the world.
It's incredible how the product we're building touches lives all over the globe.
New Onboarding Flow
The all-time activated Juicer conversion rate is only 6.42%. There is a 50% drop-off from signup to add payment. To increase the conversion rate, we add a Juicer onboarding flow including in-app tutorial, add contact info and payment info. Below is the new onboarding flow:
New Serve Flow
Problem: How to improve Juicer work quality (KPI). Solution: Increase serve Lime-S efficiency. Before, juicer has to go to “My Limes” screen, tap on “Lock & Serve” button to scan only one scooter, wait for couple seconds, confirm harvest, back to “My Limes” screen and repeat until all the scooters served.
To simplify the serving process, we introduced batch serve feature in Juicer V1.6, so that they can scan multiple scooters and serve them all at one time. Below is the batch serve user flow: